Telecommunication KPIs
Predicting IT and network indicators and hardware failures in a large telecommunication company.
Telecommunication industry
Predicting telecommunication KPIs
In the competitive telecommunications market, key performance indicators (KPIs) guide operational and strategic decisions. The company in this project works with more than 1,500 different IT and network KPIs, grouped into distinct areas, backed by 15 years of measured data. Each area covers specific aspects of performance and technical efficiency, which makes effective monitoring and improvement of the services possible. High service reliability is crucial in this industry.
Network KPIs
KPIs of the IT architecture and operations measure the efficiency of IT projects, for example cost variance and resource use. Monitoring the network KPIs with PRECOG finds problems before they escalate and prevents service outages, which improves reliability and customer satisfaction. Operational KPIs such as database availability and incident response times are measured as well.
Technical indicators
PRECOG also monitors failure KPIs in data centres and helps to identify possible hardware failures. By measuring physical clock signals on circuit boards it can detect subtle changes that may indicate a malfunction. This allows timely action, less downtime and continuous operation of essential infrastructure.
Integrating the KPIs with PRECOG
The wide range of KPIs feeds the PRECOG prediction system. The results rest on 15 years of experience and on more than 7 trillion measurement data points. The system finds trends and patterns that inform strategic decisions, and the continuous refinement of the algorithms leads to more accurate forecasts and better business results.
The project shows that a data-driven view of the KPIs makes it possible to adapt to changing technical demands and supports the delivery and the reliability of the service.
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